Halifax Mobile Banking

Finance | Business

iOS

Our Mobile Banking app can do everything you’d expect, maybe a little extra. And you can use it whenever and wherever you want. So, you can crack on if you’re on the bus, at work, or simply can’t tear yourself away from the telly.

THE BASICS
- Sign in with Touch ID or a 3-character combination from your memorable information

- Swipe easily to see balances and statements

- Check money coming in and going out

- Make transfers, payments and standing orders (it’s so easy)

- Pay your loan or credit card bill

- Set up new recipients or pay your phone contacts

A FEW EXTRAS
- Going abroad? Tell us with the app so there’s no worries when you use your card abroad.

- Cards lost or stolen? Panic over: cancel and replace them with the app.

- Earn as you spend with Cashback Extras.

- Apply for loans, savings, cards and more.

STAY SAFE
- Reset your Online Banking password

- Update the phone number and email address we have for you

GETTING STARTED
New to this app? You’ll need to set it up by registering your device first. You’ll need:

- An up-to-date phone number registered with us

- Halifax UK personal account

- Online Banking username, password and memorable information

KEEPING YOU SAFE ONLINE
We do all we can to protect you online. We also have an online banking guarantee. You can find out more by checking the Security FAQs in the app or by visiting http://www.halifax.co.uk/aboutonline/security/

CONTACTING YOU
We won't contact you any more than normal if you use the app. But please stay alert to email, text messages or phone calls that appear to be from us. Criminals may try to trick you into giving them sensitive personal or account information. We'll never contact you to ask for these details. Any emails from us will always greet you personally using your title and surname and either the last 4 digits of your account number or the last part of your postcode '*** 1AB'. Any text messages we send you will come from Halifax.

IMPORTANT INFORMATION
Mobile Banking is available to our Online Banking customers with a UK personal account. Services may be affected by phone signal and functionality. Terms and conditions apply.

Cashback Extras is available to Halifax bank account customers (excluding Basic Account holders) aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

* Touch ID requires iPhone 5s or above running iOS 9.0 or above.

We collect non-personally identifiable location data when you use this app. We use this for fraud and security purposes, to help us fix bugs, and improve the services we can provide in the future.

In the UK, the Branch / ATM finder uses location-based services. We, LINK Scheme, Google and / or Apple may use GPS signals and other data from your device (such as your mobile ID) to get your location.

Apple, the Apple logo and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.

This app is designed for use on mobile phones only and may not be compatible with other devices, such as tablets.

Halifax is a division of Bank of Scotland plc. This app and Mobile Banking are operated by Bank of Scotland plc (registered in Scotland (No. SC327000) Registered office: The Mound, Edinburgh, EH1 1YZ). Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all Halifax customers will be covered.