Listening: Processes, Functioning, and Competency

2017 | Education

Listening explores the process and role of listening in human communication as a cognitive process, as a social function, and as a critical professional competency. While introducing students to the theory and research of listening scholarship, Worthington and Fitch-Hauser also help students to build practical skills and achieve the desired outcomes of effective listening. This new edition features the very latest research, addressing current issues such as listening in a mediated world, diversity in the workplace, disability, and intercultural listening. It also includes a wealth of online resources, including an instructor manual and test bank, and a chapter-by-chapter list of suggested readings and videos.

Debra Worthington (Author)

Margaret E. Fitch-Hauser (Author)