Telstra 24x7

Utilities

iOS

Manage your Telstra services in one place, with the Telstra 24x7® App.

If you’re a Telstra Personal or Small Business customer, it’s a smarter way to control your account. Check your estimated usage, pay bills, get support and much more, all from your iPhone or iPad. To get started, simply download the app and log in with your Telstra ID.

When logged in with your Telstra ID, you can:
• Check your account balance and estimated usage for post-paid mobile services
• download and pay bills, and view your bill history
• Manage payment options, including direct debits
• Customise your app with service nicknames
• Receive targeted suggestions to help you make the most of your services
• Buy add-ons for your services such as Calling Packs, Data Packs and more
• Locate Telstra Stores, Telstra Business Centres and Telstra Air® hotspots
• Get help and support via 24x7 Chat
• Access Telstra THANKS™ loyalty rewards

Personal customers can also:
• Check your estimated usage for home phone and broadband services
• View details of your Foxtel from Telstra services
• Check estimated early termination charges and contract end dates for eligible mobile services
• Get help with an ADSL service via an online trouble-shooter
• Request up to three home broadband data top-ups per calendar year
• Manage service settings such as PUK codes, MessageBank, premium SMS and more

If you have a Pre-Paid service, you can:
• Check your balance, usage and recharge history
• Recharge via PayPal, credit card or voucher
• Purchase a Plus Pack
• Change your Pre-Paid offer

THINGS YOU NEED TO KNOW
Telstra provides this app subject to Telstra’s Application Licence Agreement.

The app may use your location to help you locate Telstra stores, and for Telstra to communicate directly with you through the app. By downloading the app you agree to this use. You can stop this use by turning off location-based services in the app and also turning off Push Notifications for the app in your phone’s Settings.
iCloud Keychain is a service provided by Apple which allows you to store usernames and passwords, making it easier for you to log in without having to re-enter your username and password when using your Apple devices. If you choose to use iCloud Keychain, then your use of iCloud Keychain is subject to Apple’s Privacy Policy (http://www.apple.com/au/legal/privacy/en-ww/). For more Information about Keychain, check out Apple’s FAQ (https://support.apple.com/en-us/HT204085).
The app uses functionality provided by Crashlytics, Inc. to monitor the performance of the app and to report app crashes or other performance issues. To do so, the app may from time to time send app performance information, device model information and crash data to Crashlytics, who hold that information on our behalf. No personal or account information is transmitted to or accessed by Crashlytics. For more information about Crashlytics, visit crashlytics.com.
Standard data charges apply to download this app.

Continued use of GPS running in the background can dramatically decrease battery life.