Understanding Everyday Incivility: Why are They So Rude?

2017 | Health & Fitness

Understanding and Addressing Everyday Incivility delves into the day-to-day annoying behaviors that color our interactions with other people, such as the use of crude language in public; family members who claim that they're "just teasing" and we're "too sensitive" when we're the target of their incivility; coworkers who prevent us from accomplishing tasks; and inflammatory remarks posted on social media sites. Lane explores what is considered uncivil behavior, why we label some acts as crude or selfish while others are deemed polite and proper, and how these labels often change from one context to the next. She highlights the power dynamics at play in our interactions, and explains how "rude" behavior can sometimes be beneficial-and vice versa. Rather than a simplistic manual of manners, Lane provides both the tools to understand everyday incivility and strategies for responding effectively and appropriately to what we interpret as incivility.

Shelley D. Lane (Author)