Managing Customer Experience and Relationships: A Strategic Framework
Philip Kotler, Don Peppers and Martha Rogers
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Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer...
Experiences and Challenges in the Development of the Chinese Capital Market: 2015
Douglas J. Cumming, Wenxuan Hou, Edward Lee and Alessandra Guariglia
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The focus of the global economy has increasingly shifted toward China and emerging countries....
Basic Experimental Strategies and Data Analysis for Science and Engineering
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Although books covering experimental design are often written for academic courses taken by...
Architecture and Movement: the Dynamic Experience of Buildings and Landscapes
Peter Blundell Jones and Mark Meagher
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The experience of movement, of moving through buildings, cities, landscapes and in everyday life, is...
Managing Expectations and Policy Responses to Racism in Sport: Codes Combined
Keir Reeves and Megan Ponsford
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This volume presents research on policy responses to racism in sporting codes, predominantly...
Marriage, Love, Caste and Kinship Support: Lived Experiences of the Urban Poor in India
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This book makes use of interesting case studies and photographs to describe everyday life in a...
The Ghosts of the Avant-Garde: Exorcising Experimental Theater and Performance
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The Ghosts of the Avant-Garde(s) offers a strikingly new perspective on key controversies and...
Chess for the Gifted & Busy: A Short but Comprehensive Course from Beginner to Expert
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Chess For the Gifted and Busy cuts through the mysteries of strategy and tactics to show you just...
Faraday's Experimental Researches in Electricity: Guide to a First Reading
Michael Faraday and Howard J. Fisher
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A guidebook to Faraday's Experimental Researches in Electricity. It guides the reader through...