Mountain Tourism: Experiences, Communities, Environments and Sustainable Futures
Book
Discusses the diversity of perspectives, interaction and role of tourism within an interdisciplinary...
Disrupting Digital Business: Create an Authentic Experience in the Peer-to-Peer Economy
Book
We are no longer an economy of products and services. The digital transformation demands that we...
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Book
A first-hand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed...
Business Excellence: Exceeding Your Customers' Expectations Each Time, All the Time
Book
An organization seeking to sustain and continually improve its competitive performance over many...
Haunted: The Incredible True Story of a Canadian Family's Experience Living in a Haunted House
Book
It was an irrational decision. Despite having just moved into a beautiful new house, the Williams...
Customer Experience Branding: Driving Engagement Through Surprise and Innovation
Book
The individual consumer now wields more power than ever before, with increased exposure to global...