
Managing Negative Word-of-Mouth on Social Media Platforms: The Effect of Hotel Management Responses on Observers' Purchase Intention: 2016
Book
Ines Nee makes important key contributions to service recovery research by analyzing the effect of...

Environmental Management:: Revision Guide for the IEMA Associate Membership Exam and NEBOSH Diploma in Environmental Management
Book
Written by Adrian Belcham, author of Manual of Environmental Management, this is the essential guide...

Redefining Diversity and Dynamics of Natural Resources Management in Asia: Sustainable Natural Resources Management in Dynamic Asia: Volume 1
Ganesh Shivakoti, Ujjwal Pradhan and Helmi
Book
Redefining Diversity and Dynamics of Natural Resources Management in Asia, Volumes 1-4 brings...

The 19th International Conference on Industrial Engineering and Engineering Management: Engineering Economics Management
Ershi Qi, Jiang Shen and Runliang Dou
Book
The International Conference on Industrial Engineering and Engineering Management is sponsored by...

Project Management, Planning and Control: Managing Engineering, Construction and Manufacturing Projects to PMI, APM and BSI Standards
Book
Project Management, Planning and Control, Managing Engineering, Construction and Manufacturing...