Executive Presence: The Missing Link Between Merit and Success
Book
Are you "leadership material?" More importantly, do others perceive you to be? Sylvia Ann Hewlett, a...
Handling Complaints Pocketbook
Book
Unhappy customers rarely complain directly to the business providing an inferior product or service....
Adversaries into Allies: Win People Over Without Manipulation or Coercion
Book
The bestselling co-author of The Go-Giver offers new insights into what it means to be truly...
Architecting Experience: A Marketing Science and Digital Analytics Handbook: The Art and Science of Marketing Data, Technology and Analytics
Book
In a world with a seemingly infinite amount of content and scores of methods for consuming that...
Build Over There: Understanding the Government's Role in Shaping Our Cities
Book
In an age of virtual communication, globalisation and technological advance, does the issue of where...
Central Bank Ratings: A New Methodology for Global Excellence: 2015
Book
When the global financial crisis broke, central banks in both the US and the UK undertook massive...
How to be Civil Servant
Book
Although it is seldom recognised as such by the public, the civil service is a profession like any...
Crisis Proofing: How to Save Your Company from Disaster
Book
All organisations- regardless of size, structure or nature of businessare vulnerable to a crisis and...
Contemporary Documentary
Book
Contemporary Documentary offers a rich survey of the rapidly expanding landscape of documentary...
Kierkegaard, Language and the Reality of God
Book
This title was first published in 2001: Debate about the reality of God risks becoming an arid...